TERMS AND CONDITIONS

The website https://www.mystery.city, hereinafter ‘the website’, is owned and operated by Mystery City Games BV, hereinafter ´Mystery City’. Mystery City has the right to amend the terms and conditions below from time to time at its sole discretion without prior notice.

1. GENERAL

1.1. Nothing in these terms and conditions is intended to affect your statutory rights.

1.2 The trademarks and logos displayed on the website are the property of Mystery City. You are not permitted to use these without a written consent of Mystery City, and you accept that any such use may constitute an infringement of Mystery City’s rights.

1.3 These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Dutch law and all disputes shall be submitted to the exclusive jurisdiction of the Dutch courts.

1.4. The website may contain hyperlinks to third party websites. The operation of third party websites is out of Mystery City’s control and you use them at your own risk. Mystery City accepts no liability for any damage arising out of any use of third party websites.

1.5 Mystery City collects and stores your personal details such as name, phone number, and email, which are necessary for your booking. You directly provide Mystery City with your data when you complete a booking on the website. We use this data to process your booking and email you details about your booking. Mystery City will share your data with our partners for the smooth execution of your game, for example sharing the name on the booking so that our partner can verify your identity when you arrive for the game or for example sharing the number of people on the booking so that the partner can prepare the correct number of game sets for your group.

1.6. Mystery City expects visitors not to disclose any details of the game directly to the public. All game materials are the intellectual property of Mystery City Games and may not be photographed, copied, or redistributed in any way.

1.7 The company is entitled to charge the guests for any damage which is intentional and/or caused by misuse of game pieces.

1.8 While you are in possession of the game set and while you are on the premises of Mystery City or any of Mystery City’s partners, you must ensure to adopt proper standards of behaviour and cooperate with our partners or employees.

1.9 Mystery City does not tolerate any kind of bullying or harassment towards its partners or employees.

2. BOOKINGS

2.1 You must be at least 16 years old in order to book a game with us.

2.2.1 For groups of up to 20 players: If you need to cancel or reschedule a booking please contact us at who@mystery.city at least 48 hours before your game is scheduled to take place. Once you have booked a game with us, Mystery City and Mystery City’s partners take time to make sure that the game is available to you. If you cancel your game less than 48 hours before your game, you will not be eligible for a refund. Games that have been rescheduled cannot be cancelled.

2.2.2 For groups of more than 20 players: If you need to cancel or reschedule a booking please contact us at who@mystery.city at least 1 week before your game is scheduled to take place. Once you have booked a game with us, Mystery City and Mystery City’s partners take time to make sure that the game is available to you. If you cancel your game less than 1 week before your game, you will not be eligible for a refund. Games that have been rescheduled cannot be cancelled.

2.3 Any purchase on the website is only valid when processed by the company. Once your booking is processed, a confirmation email will be sent to the email indicated in the online booking form.

2.4 Mystery City reserves the right to cancel a booking, even with a confirmation. In this case, Mystery City will issue you a full refund for the booking.

2.5 Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to participate in the game will be refused admission.

2.6 You are entirely responsible for entering your details correctly on the online booking form.

2.7 A booking becomes a no-show and entry will be declined if the group is late by 20 minutes or more without notifying Mystery City. In such a situation, payment for the booking is not refundable and the booking is not changeable.

2.8 Our games are designed to take a maximum of two hours. In some cases you may take longer to complete the game, but in any case, you need to return the equipment to the start point of the game within 15 minutes of Mystery City or Mystery City’s partner’s closing time. 

2.9 To be admitted you must confirm the full name of the booker and show a confirmation email.

2.10 Game sets and all game pieces are the property of Mystery City. In some cases, you may be required to leave a deposit such as cash or a valid ID with Mystery City or it’s partners for the duration of the game. We will inform you about this requirement in advance of the game. The deposit will be returned to you once you return the game set and all game pieces to Mystery City or one of Mystery City’s partners in the city where you are playing.

2.11 Children under the age of 13 must be accompanied by an adult (over 18) for the duration of the game.

2.12 People under the influence of alcohol or drugs will be turned away and their game treated as a no-show. In such a situation, the booking is not refundable.

2.13 If you fail to return the materials to the start point after your experience, you will be charged €400 for each incomplete or missing backpack.

3. PRICE AND PAYMENT

3.1. The price of a game is stated on the website in the booking section for each city.

3.2. The price is set per person for City Games and per group size for Online Games.

3.3 We process our payments via an online payment processor called STRIPE or PAYPAL or MOLLIE. For group events and for individuals in The Netherlands, we also accept payment by bank transfer.

3.4 Full payment is required at the time of booking.

3.5 Booking must be made on the website. If more people attend the game than have booked tickets, the price differential can be settled upon arrival through the online booking system. Availability to add players last minute depends on the maximum number of players per set and the availability of game sets. Mystery City reserves the right to refuse participation of last minute players according to availability.

3.6 The drink token included as a part of the Amsterdam team building experience is valid for a coffee, tea, beer or soft-drink at one of our partner locations.

4. LIABILITY AND SAFETY

4.1. Players participate in the event at their own risk. By participating in Mystery City games, you agree that neither Mystery City nor any person associated with Mystery City will be liable to you or any other player for any direct or indirect damages that arise in any way. You agree to convey this liability to every player booked under your name.

4.2. Some of our games contain a physical element such as walking around a city, using tools that we provide, or looking around a city landscape. Mystery City is not liable for any personal or equipment damages caused.

5. WEBSITE USE AND SECURITY

5.1 The terms and conditions apply to the use of the website by any visitor.

5.2 The website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website without the written consent of Mystery City.

5.3 You are not permitted to link to, or to use any part of the website for any fraudulent, unlawful, defamatory, or harmful purpose.

5.4 The company shall not be liable to any person for any direct or indirect, consequential or incidental damages arising out of any use of the website.

6. PHOTOS

6.1 Photos of teams or participants will be uploaded to our social media channels only with the explicit consent of the players appearing in the photo.

6.2 If you would like your photo removed from any of Mystery City’s channels, then please notify us via email at who@mystery.city.

6. COMPANY AND CONTACT DETAILS

Mystery City Games B.V.

Zwanenburgwal 178

1011 JH Amsterdam

The Netherlands

who@mystery.city

Telephone Amsterdam: +31 6 4287 2550

Telephone London: +31 6 4287 2550

Telephone Barcelona: +31 6 199 48 119

Telephone Naples: +39 331 521 6093